Requirements
Grade 12 and a National Diploma in Computer Engineering/ Information Technology or equivalent qualification at (NQF level 6) with 360 credits as recognized by SAQA. A minimum of three years’ experience in general IT desktop support. ITIL Foundation Certificate will be added advantage, A driver’s license will serve as an advantage. Skills and Competencies: Project and Systems Management: Knowledge as a Network Administrator, Help Desk or First Line Support, Knowledge of government prescripts, regulations, and laws, Knowledge of development of users training manuals, guidelines and procedures and drafting of a budget, Knowledge and experience in evaluation of End-User training, Knowledge of Public Sector IT environment, LAN,WAN Project and Change Management, Experience in IT Asset Management, Effective communications skills (written and verbal), Problem Solving and analytical skills, Coaching skills, Good interpersonal relations skills, Training and presentation skills, Planning and organization skills, Decision making skills, Technical skills, Computer skills, Project management skills, Customer Service orientated, Time management skills, Ability to multi-task is essential, Ability to work under pressure, Flexible, Confidence, Ability to meet deadlines, Accountable, Attention to detail and Assertiveness. All shortlisted candidates shall undertake a pre-entry practical exercise as part of the assessment method to determine the candidate’s suitability based on the post’s technical and generic requirements.
Duties
Optimise Business Applications and transversal systems in the Province, ensure availability of systems to all officials who are entitled to use them, Ensure the installation of the correct packages on computers for the smooth running of systems i.e. antivirus, and any related updates, Create and update spreadsheets for all users of the system and monitor access provided to these systems, Manage additional and removal of profiles on system servers, Maintain the IT assets at the provincial level, oversee the lifecycle of hardware and ensure compliance to the Asset Management Policy. Conduct ICT infrastructure operations assessment within the and compile reports accordingly, Identify areas within the court/service centres that need ICT upgrades and identify the most suitable viable solutions to enhance service delivery, Assist Judges and Managers with virtual hearings and meetings (Teams & Zoom) and provide audible recordings, Provide scrapping certificates for all out of warranty equipment where required, Participate on the provincial disposal committee for disposal of IT goods, Respond to all IT support requests, enquiries and calls logged with the OCJ and DOJ&CD helpdesk and escalate when necessary, Monitor and assist with calls that are logged to the service desk and check if they are attended to as per the SLA, Configure workstation to access LAN and Wide Area Network (WAN) resources (internet, intranet, VPN, Business Applications), Monitor and report on all the work done by external service provider in respect to IT, Track and manage all LAN faults escalated to SITA or Head office until they are resolved (faulty switches and network points), Communicate the status of all escalated LAN faults to the 92 affected user community and the provincial head. Manage IT contracted service providers at the provincial level: Manage all third parties providing network services and ensure that SLA is met, Escalate all calls that are not resolved correctly to the ICT Service Management, Liaise with stakeholders to discuss ICT issues and contracted services within OCJ, Manage and facilitate rollout of all new systems and IT infrastructure in the Court / Service Centres, Monitor and facilitate adherence to applicable SLAs by all service providers, Facilitate repair of all faulty IT equipment (printers, desktops, laptops) still under warranty and also of those out of warranty only if economical to do so. Provide provincial reports and adhoc reports with regards to the ICT projects and System Utilisation: Provide monthly ICT report to the DCO on completed and forth coming projects within OCJ, Schedule monthly meetings with service provider assigned to the province for project updates and infrastructure reporting, Provide IT Assets Inventory Report (printers, laptops, desktops) and Provide report on warranty status of IT equipment (printers, laptops, desktops).
Salary
R468 459 – R551 823 per annum (Level 09). The successful candidate will be required to sign a performance
Apply before
How to Apply:
Free State/Bloemfontein: Quoting the relevant reference number, direct your application to: The Provincial Head, Office of the Chief Justice, Private Bag X20612, Bloemfontein, 9300 or hand deliver applications to the Free State High Court, Corner President Brand and Fontein Street, Bloemfontein, 9301. Western Cape: Quoting the relevant reference number, direct your application to: The provincial Head, Office of the Chief Justice,