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Job Requirements
A three-year tertiary qualification in Information Technology at NQF level 6 and /or related qualifications (NQF level and credits) .3 years’ experience in IT customer support of which 2 years must be at supervisory level. ITIL foundation certification. Knowledge, Skills and Competencies: knowledge in incident management system and ITIL, Protection of Personal information Act, Public Service Act, Public Service Regulation as amended, Employment Equity Act, Skills Development Act, Labour Relations Act, Public Finance Management Act, and CGICT Policy Framework. Technical, Reporting Skills, MS Office Skills and Customer service focus and commitment, teamwork, Emotional intelligence, Interpersonal skills, problem solving, communication, presentation, conflict resolution.
Duties
Receive, analyse and assign ICT action requests/incidents. Creation and administration of user accounts. Provide first line IT technical support. Service Level Management of call centre. Extract reports, analyse and report writing with recommendations to management to improve service delivery. Assess IT service requests/ incident management quality, compliance and adherence to policies and procedures. Develop and implement standard operating procedures. Monitor IT incidents to ensure that are assigned properly and resolved on time. Facilitate the customer communication. Supervision of Provincial IT Customer Care Centre services and staff. Follow up on resolved incidents to ensure end user satisfaction.
What is the Salary
R468 459 per annum (Level 09)
Location
Mmabatho
How to Apply
Ms. L Mofela Tel No: (018) 388 4033
E-Mail: ooprecruitment8@nwpg.gov.za 194
Apply Before:
3/27/2026
Reference No:
NWP/OOP/2026/15
Additional Information