Job Requirements
An undergraduate qualification in Public Management, Administration, Operations, Business Management, Management or Administration, Law or Social Science within these specified fields at NQF level 6 recognized by SAQA. Basic understanding Public Service Regulatory Framework. Knowledge of Civic Services Regulatory Frameworks Knowledge of the Batho Pele Principles. Knowledge of Fraud prevention. Knowledge of the Constitution. Knowledge of the Departmental Regulations and Prescripts. Willingness to travel and work extended hours. Required skills and competencies: Interpersonal Skills. Client Orientation and Customer Focus. Computer Literacy. Communication Skills (Written and Verbal). Telephone etiquette Analytical Skills. Professionalism. Compassion. Conscientious. Patriotic, Honesty and Integrity.
Duties
The successful candidate will be responsible for, amongst others, the following specific tasks: Attend to enquire and perform online verification. Greet customers, and ensure that they receive a professional, warm and friendly welcome. Provide customers with orientation and information on the services required. Check status of the applicant (Fingerprint register on HANIS and marital status) and conduct online verification and issue a ticket. Provide advice and direction to relevant unit and ensure the highest customer service standards. Operate in front and behind the pay barrier and the point of contact 75 for customers. Direct customers to relevant service departments in a timely manner and with the highest customer service standards. Ensure that all the customers waiting areas are maintained in the highest standards as per the appearance, accessibility and demarcation. Ensures that the customer receives the highest service standards in accordance with the departmental values and vision statements. Monitor the records of all cases. Monitor the influx of foreigners residing in the country with no legal documentation. Implement incidental matters ensure that the identity of illegal foreigner who are arrested. detained or convicted Operate the live capture photo booth in the office. Verify, validate and capture client information on system, administer fingerprints, scan client supporting documents. Receive, scan and file smart cards upon receipt Process collections of ID smart cards to clients. Process application of Identity Document, Registration of Birth, Marriages and Deaths, Late Registrations. Rectifications and Amendment of particulars and issuing and Citizenship documents. Implement policies and procedures in line with the approval Framework. Monitor individual resources (Physical).
What is the Salary
R269 499 – R317 463 per annum (Level 06), (A basic salary)
Location
Eastern Cape: Aliwal North Ref No: HRMC 6/26/10a (X1
How to Apply
Eastern Cape: Mr L Jama Tel No: (043) 604 6417 Free State: Ms V Molefe Tel No: (051) 430 0378 Gauteng: Mr P Mlangeni Tel No: (011) 242 9039 / 066 478 4043 KwaZulu-Natal: Ms N Ngema Tel No: (033) 845 5003 Limpopo: Mr J Kgole Tel No: (015) 287 2802 Northern Cape: Mr W Masilonyana Tel No: (053) 807 6725 North West: Mr L Appels Tel No: (018) 397 9908 / 9924 / 9922 / 9915 Western Cape: Mr M Pienaar Tel No: (021) 488 1409
Applications compliant with the “Directions to Applicants” above, must be submitted online at https://erecruitment.dha.gov.za or sent to the correct address specified as follows: Eastern Cape: Physical address: 11 Hargreaves Avenue, King William’s Town, 5600. Free State: Physical Address: 41 Charlotte Maxeke Street, Bloemfontein 9301 Gauteng: Physical Address: 3rd Floor, Mineralia Building, Cnr De Beer and De Korte Street. Limpopo: Physical Address: 89 Biccard Street, Polokwane, 0699. Mpumalanga: Physical Address: 29 Bester Street, Nelspruit, 1200. Northern Cape: Physical Address: Quantum Leap Building, 69 Du Toitspan Road, Kimberley, 8300. North West: Physical Address: Cnr Sheppard and Carrington Street, Mafikeng, 2745. KwaZulu-Natal: Physical address: 181 Church Street, Pietermaritzburg, 3209. Western Cape: Physical Address: 4th Floor Fair Cape Building, 56 Barrack Street, Cape Town, 8000.
Apply Before:
3/20/2026
Reference No:
Additional Information