Job Requirements
A undergraduate qualification in Public Management, Administration, Business Administration or related at an NQF level 7 as recognized by SAQA. 5 Years’ experience at Middle / Senior Managerial level in Public Service or Operations Management environment is required. Knowledge of the Constitution of the Republic of South Africa. Knowledge and understanding of all relevant public service and Departmental Legislative Frameworks, as well as Government Structures. Sound knowledge and understanding of the Citizenship Act, Identification Act, Immigration Act, PAJA, POPIA, PAIA and Bill. Knowledge of Authority on fingerprint legislation, standards of fingerprint evidence. Demonstrated knowledge and understanding of workforce planning and optimization. Knowledge of policy development and government protocols. Knowledge of PFMA and Treasury Regulations. Excellent abilities and vast experience in project management, project optimization, and the use of online systems. A valid drivers’ license is an added advantage. Willingness to travel and work extended hours. Demonstrated commitment to high ethical standard and integrity. Completion of the Senior Management Services Pre-entry Certificate upon appointment. Required skills and competencies: Strategic capability and leadership. Service delivery innovation, client orientation and customer focus. People management and empowerment. Financial Management. Program and project management. Change management. Ability to instill appropriate processes and systems, as well as enabling technology, to support the Department in efficiently and effectively managing the required work. Support with digital transformation. Excellent verbal and written communication, as well as presentation skills. Problem-solving and analysis. Delegation skills. Quality Orientation. Data and Records Management. Strong Analytical skills. Process Analysis and Improvement. Influencing, networking, conflict management and negotiation skills. Knowledge and Information management. Dealing with pressure and setbacks. Decision making and initiating action. Planning, organising and time management. Policy development, coaching and facilitating. Result-orientated. Computer literacy. Patriotism, Honesty and Integrity.
Duties
The successful candidate will be responsible for, amongst others, the following specific tasks: Manage effective operations within the verification unit. Provide expert advice and on the verification unit to achieve operational goals. Monitor performance against Service Level Agreements (SLA) and ensure responsive service delivery to internal and external requirements. Interpret and maintain statistical data on service level standards, bottlenecks, volumes, trends, and error rates. Monitor SLA performance between Front Office and the unit, initiating corrective actions where necessary. Develop and implement quality assurance and data quality strategies and an action plan. Ensure accurate financial accounting, monitoring, and reporting within the unit. Ensure effective and consistent implementation of Standard Operating Procedures. Implement effective operational control measures to ensure fingerprint quality, record accuracy, corruption prevention, and limit non-financial losses. Ensure all fingerprints are accurately verified, captured and stored on relevant systems. Ensure Successful Business Transformation Within the ID Back Office Processing Unit. Establish, maintain and ensure a good working relationship with the department and relevant stakeholders. Provide strategic direction, and leadership and ensure the strategic positioning. Oversee the development and review of policies and code of practice for the Branch. Ensure effective risk and compliance management. Implement governance processes, frameworks and procedures. Ensure effective and efficient management of human, physical and financial resources within the Chief Directorate. Coach and guide staff on compliance with all regulatory requirements.
What is the Salary
R1 266 714 – R1 492 122 per annum (Level 13), (an all-inclusive salary package) structured as follows: Basic salary – 70% of package; State contribution to the Government Employee Pension Fund – 13% of basic salary. The remaining flexible portion may be structured in terms of the applicable remuneration rules.
Location
Head Office, Tshwane
How to Apply
Mr J Modipa Tel No: (012) 406 4243 35
Applications compliant with the “Directions to Applicants” above, must be submitted online at https://erecruitment.dha.gov.za or civicsrecruitment@dha.gov.za
Apply Before:
5/22/2026
Reference No:
HRMC
Additional Information