Job Requirements
A qualification at NQF level 7 in Public Administration/Public Management/ Law/ Business Administration/Records Management or relevant qualification. 3-5 years managerial experience in Case Management in private or public sector environment. Requirements: Demonstrated experience in managing cases and administration. Experience in policy and systems development. Working knowledge and experience of the B-BBEE Act. Knowledge of PFMA, National Archive Act / PAIA / PAJA, and King II Report and Corporate Governance. Analytical, report writing and presentation skills. Strong verbal 49 and written communication skills. Good time and conflict management abilities. Computer literacy (MS Word and Excel). Good project management skills. Planning and organizing skills. Sound interpersonal skills.
Duties
Develop policies and manage case management systems and processes: Conduct research and develop case management policies, processes and procedures. Monitor and ensure implementation and periodic review of case management policies and procedures. Establish and maintain service standards and turnaround times for case handling. System implementation and oversight: Facilitate creation, implementation and continuous improvement of a case management system. Guide stakeholders on the correct use of the system and ensure workflows align with departmental policies and statutory requirements. Monitor movement, registration and tracking of documents and cases. Registry management and archiving: Oversee courier and mailing services and ensure secure distribution of incoming and outgoing correspondence. Maintain a user-friendly registry and develop/maintain the archive system for long-term storage and accessibility. Ensure compliance with records management standards and Commission policies. Case management administration: Maintain compliance with departmental policies, regulatory requirements and applicable legislation (including B-BBEE provisions where relevant). Facilitate effective closure of cases and management of associated documentation. Reporting and analysis: Prepare timely and accurate case statistics, trend analysis and ad-hoc reports for senior management. Report on financial and operational risk related to case management activities. Generate management information to support decision-making. Sub-directorate management: Collate inputs for quarterly and annual reports, business plans and targets. Monitor financial resources and assets of the unit and give input into budget matters. Manage and develop sub-directorate staff, oversee performance management and training.
What is the Salary
R896 436 per annum (Level 11), (all-inclusive remuneration package)
Location
Sunnyside, Pretoria
How to Apply
Ms K Xaluva Tel No: (012) 394 1563 / L Mdashe Tel No: (012) 394 3103
can be submitted: Via e-mail to applications@thedtic.gov.za (Ref no. must appear in subject-line – if no reference no. is provided the application may not be considered), by post to The Director: Human Resources Management, Private Bag X84, Pretoria, 0001; Hand-delivered to the dtic Campus, corner of Meintjies and Robert Sobukwe Streets, Sunnyside, Pretoria.
Apply Before:
3/9/2026
Reference No:
SID
Additional Information
In terms of the dtic’s EE requirements, preference will be given to Coloured females, Coloured males and White males and people with disabilities.