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Job Requirements
An undergraduate qualification in Public Management, Public Administration, Operations, Business Management, Administration, Law or Social Sciences within these specified fields at NQF Level 7 as recognized by SAQA. 5 Years’ 66 experience in Senior Managerial level (Strategic Management) experience in Operations Management is required. Knowledge of the Public Service Regulatory Framework. Knowledge of Departmental Legislations and Prescripts (Civic Services and Immigration). Knowledge of the Minimum Information Security Standard (MISS). Knowledge of National Treasury Regulations and PFMA. Knowledge of Human Resource Regulatory Framework. Willingness to travel and work extended hours. n call may be required. A valid Driver’s License. Required skills and competencies: Strategic capability and leadership. Strategic Management. Strategy planning. Strategy execution. Service delivery innovation. Client orientation and customer focus. People management and empowerment. Financial management. Program and project management. Change management. Communication skills. Conflict management and Resolution. Decision making and initiating action. Coaching and mentoring. Computer literacy. Accountability. Business Continuity. Support digital transformation. Patriotism, Honesty and Integrity.
Duties
The successful candidate will be responsible for, amongst others, the following specific tasks: Manage the overall operations and performance of the province against the agreed service delivery standards. Manage the provision of enabling documents and citizenship. Innovate and optimise business operations through digitization and automation. Manage the process of the issuance of travel documents and passports. Manage the process of issuing safe and secure identity (identity document,) to the citizens. Manage the implementation and effective utilisation of all relevant Civic Services systems. Ensure the delivery against the mandates derived from the Government’s Programme of Action (POA). Ensure the effective implementation of the Civic Services Footprint (Local Office Large, Local Office Medium, Local Office Small). Manage and secure the integrity of the national population registration. Management of Immigration Services. Foster effective relationships with all the stakeholders. Manage implementation of good governance, compliance, monitor proper implementation of policies, procedures, systems, controls and risks within the province. Ensure effective and efficient management of human, physical and financial resources within the Unit. Coach and guide staff on compliance with all regulatory requirements. Support digital transformation.
What is the Salary
R1 494 900 – R1 787 328 per annum (Level 14), (an all-inclusive salary package)
Location
Provincial Manager’s Office: Cape Town, Western Cape
How to Apply
Head Office: Ms P Reddy Tel No: (012) 406 7263 / 060 976 7508
Compliant with the “Directions to Applicants” above, must be submitted online at https://erecruitment.dha.gov.za or civicsrecruitment@dha.gov.za
Apply Before:
3/20/2026
Reference No:
NO
Additional Information