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Job Requirements
A relevant Degree /B Tech in Finance/Business Management /Bachelor of Arts in Commerce/Management Accounting/ Accounting/ Public Management or related field at NQF level 7 as recognized by SAQA. Five (5) Years’s experience in middle/senior management level experience in Financial Services, especially Employee Benefits, Pension Fund and Retirement Benefits Administration. Computer literacy which includes a good working knowledge of Microsoft Office products Knowledge of Benefits Administration. Knowledge of SA Pension Fund Legislation / Industry related framework. Knowledge of relevant Legislative requirements and GPAA policies and procedures. Knowledge of Standard Operating Procedures. Knowledge of Financial management including budgeting and forecasting. Knowledge of Project Management. Knowledge of reporting procedures. Knowledge of relevant systems. Knowledge of financial auditing. Knowledge of Pension Administration Systems. Knowledge of Public Service Legislation and regulations. Strategic capability. Communication (Verbal & Written) Problem Solving Complex Issues. People Management and Empowerment. Reporting. Change Management. Data Analysis. Conflict Management. Customer focus. Service Excellence. Honesty & Integrity. Transparency. Courtesy. Emotional Intelligence. Team Player. Problem Solving & analysis. Quality Oriented. Forster high performance culture.
Duties
The incumbent will be responsible for a wide variety of tasks which include but not limited to the following: Manage the implementation of EB Operations strategy: Develop and monitor the implementation of the APP for the Business unit to support the achievement of GPAA’s strategic objectives. Manage, monitor and review the Business unit policies, procedures and processes, in accordance with best practice and legislation. Manage the implementation of an effective short, medium and long-term operating strategy for the Business unit. Conduct benchmarks on new developments in practices to improve the effectiveness and efficiency of the organisation. Manage the provision of best practice regarding Business unit functions to all stakeholders. Manage the implementation of a management effectiveness and leadership strategy. Engage in strategic relationships with relevant stakeholders to serve the interest of the organisation. Monitor compliance with relevant legislation throughout all Business unit functions. Analyse service delivery gaps, challenges and implement remedial action strategies. Manage quality of service provided to internal and external customers/clients/stakeholders. Manage the mitigation of identified risks. Optimize the achievement of service delivery and unqualified clean audit opinion. Ensure proper implementation and alignment to SLA. Ensure information flows and alignment with all stakeholders to ensure effective engagement. Conduct trend analyses and forecasts. Oversee accuracy of information captured on relevant systems. Liaise with legal section on matter of dispute. Liaise with relevant stakeholders to facilitate payment of benefits. Manage the implementation of new legislation and amendments. Participate in management forums within GPAA. Manage the processing, validation and payment of claims: Ensure assessment and validation of claims. Ensure processing of claims. Ensure payment of claims. Ensure management of claim exceptions. Manage the provision and implementation of Special Projects on behalf of GEPF: Ensure management, implementation and processing of all GEPF initiated special projects. Ensure awareness and alignment to provisions for implementation of special projects. Ensure collaboration with relevant internal and external stakeholders who are custodians and drivers or partners in the roll-out of special projects. Drive the provision of funeral benefits and Pensioner Maintenance: Ensure management and implementation of funeral benefits to GEPF members in accordance with legislation prescripts. Ensure maintenance, payment processing of pensioners of the GEPF. Manage all the resources in the Directorate: Oversee the development and management of staff within the Directorate. Implement and maintain a relevant management approach to support effective business results within the Directorate. Develop and sustain a culture of high 41 performance, professionalism and integrity to support overall quality of service delivery. Oversee control of budgeting and expenditure process in-line with strategic objectives and relevant legislation. Ensure the effective utilization of all other resources (including IS, Assets, Infrastructure, etc) within the Directorate.
What is the Salary
R1 266 714 – R1 492 122 per annum (all –inclusive package)
Location
Pretoria Head Office
How to Apply
Felicia Mahlaba on Tel No: (012) 319 1455 APPLICATION : It is mandatory to email your application (comprehensive CV and new Z83 completed and duly signed) to Recruit1@gpaa.gov.za quoting the reference number in the subject heading of the email [failure to adhere to this will result in decline of application/s].
It is mandatory to email your application (comprehensive CV and new Z83 completed and duly signed) quoting the reference number in the subject heading of the email [failure to adhere to this will result in decline of application/s].
Apply Before:
24 April 2026
Reference No:
Additional Information
The purpose of the job is to manage the processing, validation and payment of claims. One permanent position of Director: Employee Benefits is currently available at the Government Pensions Administration Agency.